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Professor Rhodri Thomas
ITT Chair
Leeds Metropolitan University

Rhodri Thomas


It has been a very productive time at ITT since the last edition of tuITTion. Two major projects I’ve been involved with have taken significant steps forward.

The first is a successful application to the Economic and Social Research Council (ESRC) for me to become a Business Placement Fellow at ITT. This will involve undertaking a research project on knowledge exchange between universities and travel businesses. I’ll also be organising a round table event that will bring senior academics together with senior executives to explore research on environmental management in travel and tourism. Steven Freudmann’s support for this work was critical to our success and for me, it exemplifies the progressive leadership offered by ITT.

Click here for further details.


The second major project to come to a successful conclusion is the research I was undertaking on behalf of the Institute into flexible employment practices. This is available now as the third publication in the ITT Research Report Series which is free to Members.

Click here for the report.


I am delighted that the universities of Hull and Brighton have both been successful in their applications to become ITT Recognised Universities. I know several colleagues at both of these institutions and am sure they will contribute much to ITT’s continued success.

Click here for more information about ITT Recognised University status.


Finally, I would like to draw your attention to ITT’s PhD student awards. They reflect ITT’s commitment to high quality research and the development of top-notch researchers in the field of travel and tourism. This year’s winners will again be invited to the House of Commons with their supervisor to receive their awards.

Click here for entry details.


Message from the Chair

A belated Happy New Year to all our Members from the ITT Education & Training Committee.

This is going to be a challenging year for many of us. At times like this it’s important we continue to focus on skills and professionalism, promoting careers in the travel sector and encouraging new talent into the industry.

That’s why we’re delighted to join forces with ABTA and the Tourism Society once again to host the Tourism Academics and Employers Conferences 2009. This year’s theme is Overcoming Employment Challenges in Tourism, and our Keynote Speaker is Bernard Donoghue, Head of Government and Public Affairs at VisitBritain. He’ll kick off what’s sure to be a highly topical and informative day with some fantastic speakers from both education and industry. It’s a ‘must attend’ event for anyone involved in education, recruitment and employee development.

WTM and skills zone logos

The first conference will be held at Leeds Metropolitan University
on Wednesday 18 March. The second will be held in London on Monday 1 June.

Click here for details of the programme and to book.

Claire Steiner
Chair – ITT Education and Training Committee

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World Class Customer Service

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Recent research by Sector Skills Councils has highlighted customer service as a key skills gap across many sectors. People 1st recently joined forces with The LDA and Learning and Skills Council to fund a major piece of research into British Customer Service. The research looked at training provision across sectors to help us seek and identify world class provision.

Click here for the World Class Customer Service for 2012 and Beyond - Research Report.


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ATP logoCompanies who join the Accredited Travel Professional (ATP) Scheme as a Corporate Member can save money on ATP membership fees for their staff. It's also possible to modify the design of the ATP website to be more reflective of your company's own corporate identity. Corporate Members find the ATP scheme beneficial as it recognises and encourages ongoing development; staff also enjoy the discounts available through the ATP member benefits package. The ATP Scheme is a professional development scheme for the travel industry. Run by ABTA, in association with the ITT and People 1st, it recognises and promotes professionalism in the industry.

Click here for more information or contact Vicki Wolf on vwolf@abta.co.uk or 020 3117 0549.


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